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Post by gregg37 on Oct 13, 2012 14:05:41 GMT -5
So my Tekin Rx8 ESC decided to burst into flames for no good reason today on the first lap. Haven't sent one in before. I am just a month out of warranty, and have heard that they are pretty lenient on that. If not, no huge deal if I have to pay service to replace. Anyone have good/bad Tekin Warranty stories to share? My real question is this... There are burn/smoke marks on the back (wire) end of the motor as well. I really think it is just smoke from the ESC, but I have no way to really know. It still feels like it turns by hand as normal. Would you guys recommend sending the motor as well? Will they inspect it and just send it back with the new ESC if it's ok - or do I risk losing it? I just don't know.  Any suggestions would be appreciated.  |
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Post by DUANE on Oct 13, 2012 15:12:06 GMT -5
I have own Tekin for a while an they are really good with there turn around. Go on line to www.teamtekin.com and then click service and send them a email for a RA number and print there service requested form. There is a place to put the RA number when they email it to you on this form. Fill it out and put a copy of your receipt and mail it in a flat rate box. If mailed by Monday should get it Friday. |
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Post by gregg37 on Oct 13, 2012 16:21:50 GMT -5
I have own Tekin for a while an they are really good with there turn around. Go on line to www.teamtekin.com and then click service and send them a email for a RA number and print there service requested form. There is a place to put the RA number when they email it to you on this form. Fill it out and put a copy of your receipt and mail it in a flat rate box. If mailed by Monday should get it Friday. Yea I've got all that and was waiting on the RA. Thanks. Was just looking for feelings on people's experience with returns and if I should send in the motor unknown or risk that it may be fried too. |
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Post by DUANE on Oct 13, 2012 18:10:58 GMT -5
Had one do that and motor was fine but I have had no problems with the service department.
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Post by Billy D on Oct 13, 2012 20:11:40 GMT -5
I have own Tekin for a while an they are really good with there turn around. Go on line to www.teamtekin.com and then click service and send them a email for a RA number and print there service requested form. There is a place to put the RA number when they email it to you on this form. Fill it out and put a copy of your receipt and mail it in a flat rate box. If mailed by Monday should get it Friday. Yea I've got all that and was waiting on the RA. Thanks. Was just looking for feelings on people's experience with returns and if I should send in the motor unknown or risk that it may be fried too. Greg, I would have them inspect the motor as well. It's not going to hurt to have them look at it. You have down time now anyway just with the speedcontrol being sent back. The service is pretty good at Tekin. That's my 2 cent. |
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Post by alvinsmith75 on Oct 13, 2012 20:12:20 GMT -5
I would send the motor in too. I actually had them call me and tell me my motor was fine. Very honest company.
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Post by gregg37 on Oct 13, 2012 20:40:29 GMT -5
I would send the motor in too. I actually had them call me and tell me my motor was fine. Very honest company. Cool. I think it's okay, but I'd feel better knowing they checked it. |
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Post by tgeary84 on Oct 14, 2012 18:55:18 GMT -5
you will not go wrong by sending the motor in too. better save than sorry. and like alvin said very honest company. two thumps up
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Post by gregg37 on Oct 15, 2012 13:24:11 GMT -5
WOOT....
;D
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Post by tgeary84 on Oct 15, 2012 14:22:25 GMT -5
very good
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Post by DUANE on Oct 15, 2012 15:11:48 GMT -5
Awesome!
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Post by gregg37 on Oct 28, 2012 14:00:06 GMT -5
Got it too late yesterday to make it out to the track, but I have to give some major Kudos to Tekin...
Not only was the speed control replaced with a new-in-box one, they also threw a Snickers bar in the box! Happy Halloween!
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Post by Billy D on Oct 29, 2012 18:53:53 GMT -5
Got it too late yesterday to make it out to the track, but I have to give some major Kudos to Tekin... Not only was the speed control replaced with a new-in-box one, they also threw a Snickers bar in the box! Happy Halloween! Glad to hear the good news Greg. Now lets get out there and do some racing. ;D |
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Post by gregg37 on Oct 30, 2012 8:19:15 GMT -5
Glad to hear the good news Greg. Now lets get out there and do some racing. ;D First I need you to do some soldering! |
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Post by Billy D on Oct 30, 2012 9:21:20 GMT -5
Glad to hear the good news Greg. Now lets get out there and do some racing. ;D First I need you to do some soldering! Boy wait to you see that Bill. Lol Anytime Gregg, just give me a shout when your ready dude. |
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